Custom Packaging Returns
Because every order at Ryze Packaging is custom-printed and manufactured to the customer’s specific requirements, returns and refunds are not accepted for change-of-mind purchases.
Defective or Misprinted Orders
If the delivered products are defective, damaged, or not according to the approved digital proof and specifications, the customer must notify us within 3 business days of receiving the order by emailing sales@ryzepackaging.com with clear digital photographs of the issue. All claims are reviewed by our management and quality assurance team to determine whether the fault is from the company’s side.
How to Request a Reprint
A refund is not applicable for custom printed orders. If the issue is approved and determined to be the company’s fault, a reprint will be provided instead of a refund. For approved reprints, Ryze Packaging covers 50% of the reprint cost and the customer covers the remaining 50%. Customers may be required to return the complete order within 3 business days at their own shipping expense, along with proof of defects, so the order can be reviewed and reprinted correctly.
Cancellations
Orders may be cancelled for a full refund only before production begins. Once artwork is approved and production has started, the order cannot be cancelled or refunded.
Refunds
Refunds are only applicable for approved cancellations before production starts. Custom printed products are not eligible for refunds once production has begun.
Need Help?
Our support team is here to help. Contact us at sales@ryzepackaging.com or call +1 (307) 310-8400.